When a freakish storm packing hurricane-force winds and heavy rain smacked southern Illinois in May 2009, toppling trees and creating massive power outages, Steve Hess did what he does best: swung into action and soldiered on to serve customers — in this case, emergency work crews.
The owner of Hess Portable Toilet Rental in Cambria, Ill., delivered 70 portable restrooms and 35 hand-wash stations to a large retail-store parking lot in nearby Marion and serviced them twice a day. After one week, he moved 20 of those units and 10 hand-wash stations to a mall parking lot in nearby Carbondale. He
