Small Business Articles

Setting clear expectations for employees is the only way to get the results you want

To retain customers, small themed “leave-behinds” can make a big difference

If you get complaints about pricing, don’t automatically assume it means customers want you to go as cheap as possible. Consider the lessons of the author’s story.

Determining how much your company is worth is complicated and often unnecessary. But you can use these tools to get a rough estimate for peace of mind.

A careful examination of your company's profits by individual customer and client segments may reveal that you're working for nothing in some cases

Turnover is inevitable no matter how great your company is to work for. When it happens, you want to have an appropriate response.

There are many factors that make hiring top talent difficult, but one thing that is in your control is how you present your company in help wanted ads

A confrontation with a customer is never fun but you can remain in control of the situation by following a few simple tips

Follow these easy suggestions as a way to keep those residential customers calling you for work

Don’t automatically be in a hurry to grow your business. Taking your time could benefit your company even more.

Try to avoid that initial reaction of frustration and think about what you should be doing on your end to set up employees for success

Be an agent for positive change in your business and your industry

Elements like logos and color scheme are crucial in getting customers to easily recognize your septic services company