Business & Technology

It’s common to have your office team run a little leaner than your crew of field workers. Just be sure that all responsibilities are adequately covered so that everyone feels as if they can properly do their job.

Setting clear expectations for employees is the only way to get the results you want

To retain customers, small themed “leave-behinds” can make a big difference

If you get complaints about pricing, don’t automatically assume it means customers want you to go as cheap as possible. Consider the lessons of the author’s story.

Even mom and pop wastewater businesses can benefit by focusing on the trends of a few important metrics to raise the bottom line.

Determining how much your company is worth is complicated and often unnecessary. But you can use these tools to get a rough estimate for peace of mind.

A careful examination of your company's profits by individual customer and client segments may reveal that you're working for nothing in some cases

Turnover is inevitable no matter how great your company is to work for. When it happens, you want to have an appropriate response.

A service company branding expert has some surprising suggestions for pumpers to make the best first impression with consumers.

Many pumpers are experiencing busy times and borrowing interest rates remain low. So it could be a good time to seek funds to update equipment, buy another business or hire more technicians.

Follow these commonsense tips to network, grow and innovate through your pumping business.

There are many factors that make hiring top talent difficult, but one thing that is in your control is how you present your company in help wanted ads