Entries Tagged Business Strategy

When 18-year-old Steve Melton went to work for Wicker Building Supply in Summit, Mississippi in 1997, he ended up getting a lot...

Take care of your equipment and it will take care of you. Many times after a long day or week, we forget that...

Few things will doom a project faster than poor leadership. Without a respected captain at the helm, teams can easily be riven...

For more than a year now, approximately 4 million American workers a month have left their jobs — that’s nearly 49 million...

I call it the 10-minute window. That's the time you have to respond to a phone call from a customer to ensure you...

Developing marketing strategies on a regular basis is just part of the job for a business owner. And if you’ve done something great...

Do you have your eye on a new jetter or vacuum truck to replace an over-the-hill model in your fleet? Are you...

When you think about your competition, you probably think about the business down the road that has outbid you a time or...

Does it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in charge of...

Noncompete clauses. Depending on your situation in the wastewater industry, you either love them or hate them. So you may have a...

When Sherry and Eric Storts bought Mr. Clean Port-A-Potties in 2008 — a company with just one service truck and 34 restrooms...

Years before I got there, when the book production plant was relatively small, a line employee made a mistake that cost the...

This month we explore three very different topics in the mish-mosh of news that I like to call the Editor’s Mailbag. I...

The goal of home-service companies is to get the phone to ring. We can calculate the cost to get the phone to...