Ben Smith, owner of Marvel Sewer and Drain in the Minneapolis area, has made sure to put an emphasis on developing his...
Business Strategy Articles
Online Exclusives
Don’t Flush Away Business Opportunities By Failing to Follow Up
When you’re running a pumping business, you’re probably knee-deep (hopefully not literally) in pipes, wrenches, and a thousand other things demanding your...
Editorial
Why Customers Dump You and How to Keep Them Engaged
Do any of these sound familiar?
The lawn service had to go. I used them for over 15 years, and by the last...
Editorial
I’ve Heard That One Before
When you ride in the driver’s seat of a pumper truck, you meet a lot of people. And the vast majority of...
Online Exclusives
Taking a Deep Dive Into Financial Planning
It’s time for some real talk about the business side of septic services. You're great at installing and maintaining onsite systems, but...
Editorial
How to Identify the Leader Among Your Pumping Crew
Few things will doom a project faster than poor leadership. Without a respected captain at the helm, teams can easily be riven...
Editorial
Promoting Trucking Safety for the Small Fleet Operator
For many pumpers, August is the apex of the busy season; you’re emptying more tanks per day, logging more miles per week...
Online Exclusives
The Factors of Business Marketing You Can and Cannot Control
We all have “one of those customers” who talks over what you are saying and doesn’t want to listen to any of...
Editorial
10 Years Later, Douglas Hurrelbrink Is Confident About Handling the Hoses
Douglas Hurrelbrink has learned many lessons about running a pumping company over the last 10 years since Pumper first featured his company,...
Bytes
Starting a Portable Restroom Business? Here’s How Many Units You Need to Begin!
New portable restroom business owners often wonder, “How many units should I start with?” It’s crucial to find that “sweet spot” where...
Online Exclusives
7 Business Books Every Leader Should Read
When you’re running a small business, it may be difficult to find the time or the bandwidth to sit down with a...
Online Exclusives
How AI Tools Can Prevent Your Business From Losing Customer Leads
We have seen an uptick in businesses wanting add-on services.
They are looking into new products and new services that complement what they...
Editorial
5 Tips to Get Customers to Open Your Emails
Not so surprising statistic according to online career networking site Zippia: nearly 350 billion emails are sent worldwide every day. But here...
Editorial
Here’s How You Modernize a Nearly 50-Year-Old Pumping Business
Most people don’t take on an entirely new career upon retirement. But 70-year-old Bill Robinson isn’t like most people. Robinson worked as...
















