Business Strategy Articles

The high level of distress many small-business owners and managers experience during a crisis is unsettling, but normal. When displaced from work...

Trading profit-and-loss statements for pumping septic tanks may sound like an odd bit of career calculus. But nearly three years after making...

As a local service business, you’re always competing for the eyes of your potential customers. With everything that’s out there — competitors,...

When you think about marketing, you likely think of ads, truck wraps, social media, Google posts, your website, and other things of...

An old English proverb notes that all good things come to those who wait. But by and large, waiting to tackle tasks...

Polite Notice: When it’s your turn, if you are talking on your cellphone, we will help the next customer. If you make a...

It’s a story I’m hearing a lot lately from pumpers. Well, I’ve been hearing it for years, frankly, but it’s becoming all...

On any given day, between 800 and 900 employees at Thompson Industrial Services fan out from 22 strategically located facilities, along with...

Name and title or job description: Justin Wells, president and co-owner Business name and location: Baker Septic, Ferndale, and Dano’s Septic, Bremerton, Washington; Best Septic,...

Hiring is one of the biggest pain points for septic service companies.How do you find someone who takes the job as seriously as...

Material and equipment prices are going bananas. Skyrocketing. Haywire. Wacko. Whatever word you prefer, it’s out of control with no end in...

A comprehensive warranty policy can provide a critical differentiation point from your competitor. It’s surprising how few septic service and plumbing companies are...

Every business owner wants to make more money — and many of us rely on marketing and advertising to do so. We...

If the COVID-19 pandemic has taught us anything, it’s that none of us can predict what tomorrow will bring. Lockdowns, economic unrest,...