One of the most interesting things I was involved in while attending college was going behind the scenes with large corporations and...
Business Strategy Articles
Editorial
Manage Your Digital Twin So You Don’t Turn Off Customers
“Why would I hire a contractor who chooses a middle finger shot as his Twitter profile picture? Goodness knows I made some...
Online Exclusives
Gaining Control Over the Fear That Is a Hindrance to Business Success
We watched the Mars rover landing back in February, and the significance of the accomplishment was palpable. We could feel the historical...
Online Exclusives
Business Coaching Can Be the Extra Push Your Company Needs
When Lucas Elsing formed Kegonsa Plumbing in 2018, he was certain he had the technical skills to succeed.“I was pretty confident in...
Editorial
6 Tips Help You Get Back to the Financial Management Basics
Many small- and medium-sized business owners face a simple dilemma on a daily basis. They are really good at producing and selling...
Editorial
4 Tricks to Make Customer Service Magic Happen
A sale, like a great magic trick, occurs inside the customer’s mind. And it is there where it is replayed, remembered and...
Editorial
How Long Until You’ll Be Plugging in Your Service Truck?
The NTEA — the Association for the Work Truck Industry — recently renewed its commitment to productive use of alternative-fuel vehicles as...
Editorial
Business Partners Share Their Recipe for Growing Sweet Pea Sewer and Septic
Bolstered by a series of acquisitions and a strong economic tailwind in Missoula, Montana, business partners Adam Bartels and Russ Hood have...
Online Exclusives
Are You an Expert or Jack of All Trades?
Let’s picture your skill set and professional knowledge as a trench.
Like in real life, trenches take on different shapes and sizes, deep...
Online Exclusives
Focus Marketing Efforts Through Platforms You Own
When Facebook told businesses it was all about getting “likes,” we put our efforts into getting “likes.” We thought the cards we...
Editorial
Follow These Words of Wisdom From Warren Buffett
More than 15 years ago, a group of friends from my neighborhood and I started a stock club. Once a month we...
Editorial
He’s on a Quest to Build on the Success of Michigan’s Turner Sanitation
Reshaping an established business sometimes is like a remodeling project on an older home: Despite due diligence, the unexpected still happens. That’s...
Online Exclusives
Customers Expect a Variety of Payment Options
Do you accept Bitcoin? Probably not.
Few septic services companies take groundbreaking forms of currency, and that’s OK. However, customers do expect various payment options. If...
Online Exclusives
An Ever-Evolving Company is a Successful Company
How long have you been in business? Twenty years? Perhaps 40 years or more? Apparently, you’re doing something right then.Think back to...
















