“You could be doing a better job.”
If you take pride in the effort you put into your job, hearing those words can...
Entries Tagged Communication
Online Exclusives
Avoid the Shell Game: Why Transparent Pricing is Key to Customer Trust
In industries like pumping, plumbing and other home service sectors where trust is paramount, few things can generate customer loyalty quicker than...
Online Exclusives
Exercising Stop Work Authority
When a hazard is recognized at work, who has the authority to stop work and address the hazard? The manager, supervisor, or...
Bytes
Setting the Record Straight: Chemotherapy and Septic Systems
Entry 296296A recent viral video claimed that chemotherapy will completely destroy a septic system, leaving homeowners with a hefty bill. But let’s...
Online Exclusives
Three Traits to Keep an Eye Out for When You're Hiring
When hiring septic service personnel, most business owners look for skills or experience during the hiring process.
These are critical and important things...
Online Exclusives
5 Ways to Use Social Media to Attract the Next Generation of Workers
The construction industry is facing a workforce shortage, and companies are increasingly recognizing the need to attract young, skilled workers to fill...
Editorial
6 Strategies to Motivate the Unmotivated Employee
When Mary started with the company, she was enthusiastic, energetic and consistently the top salesperson on the team. She got along well...
Editorial
I’ve Heard That One Before
When you ride in the driver’s seat of a pumper truck, you meet a lot of people. And the vast majority of...
Editorial
Product Spotlight: Wireless Headsets Keep Crews in the Know
With a new fit and package, the CrewPlex DR10 All-In-One Wireless headset was built using the platform of the company’s beltpack system,...
Editorial
Your Pumper Is Injured On the Job? Perform an Accident Investigation
Nearly all job site injuries and fatalities are preventable.According to John Brengosz, loss control consultant for R&R Insurance in Waukesha, Wisconsin, a...
Editorial
Is Providing Feedback to Your Crew Becoming Problematic?
Few people will question the importance of accountability in the workplace. Establishing it, however, is an entirely different matter.
But Scott Robley suggests...
Editorial
5 Tips to Get Customers to Open Your Emails
Not so surprising statistic according to online career networking site Zippia: nearly 350 billion emails are sent worldwide every day. But here...
Online Exclusives
Going Back to the Basics of Onsite Operations
I was reading an article in the Wall Street Journal about how Jim Harbaugh has a gift for rebuilding faltering football teams....
Online Exclusives
6 Soft Skills All Skilled Trades Workers Should Master
In the skilled trades industry, where the focus is often on technical skills and physical endurance, soft skills are sometimes overlooked. However,...
















