Communication Articles

Try to avoid that initial reaction of frustration and think about what you should be doing on your end to set up employees for success

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.

If you’ve been in business for a long time, it’s only natural for some complacency to set in after progressive ideas likely got you started on your business journey. But it’s important to stay open to some change if you want to maintain your success.

With 2020 behind us, now is a good time to assess your marketing practices and what you want to accomplish in that area in 2021

Constant change is the one thing you can expect in a business environment. Be prepared to handle any crisis thrown at you.

Thinking about training as an algorithm can help your employees better understand the logic behind company processes and ultimately improve their job performance

Knowledge blindness could be hurting your team and business

When you see someone doing something wrong or unsafe, what counts is what you say and how you say it

Give that manager’s job to the best candidate, then take these steps to ensure everyone on your crew is happy with the outcome.

The truth may hurt, but when delivered with compassion, everyone benefits

Training someone may seem fairly straightforward in theory, but if you want that training to actually stick, you have to give it more careful consideration

Be clear and concise with all of your brand and safety communication, and realize English may be a second language for many of your customers and employees.

If employees feel disengaged from your organization, it’s time to restore the connection — with fierce transparency

Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business