Roy Baring encourages his drivers to present an image of professionalism and efficiency to the customers of Tex-San Site Services of San Antonio, Texas.
First, they all wear well-kept Tex-San uniforms — jeans and a plaid shirt with the company’s logo — and they are encouraged to meet and get to know on-site supervisors as they go about their servicing and delivery runs.
“We don’t want our drivers to just service and leave the site,” he says. “We encourage them to talk with the clients and get to know them and their needs.” The process has been an excellent way to help drivers
