Business & Technology

When Facebook told businesses it was all about getting “likes,” we put our efforts into getting “likes.” We thought the cards we...

We’ve been doing quite a bit of reading on decision-making. It turns out that logic and facts aren’t always the best ways...

Hiring in wastewater-related industries has been challenging for a long time. Even through the pandemic, many pumping companies were looking to add...

More than 15 years ago, a group of friends from my neighborhood and I started a stock club. Once a month we...

Name and title or job description: Kelly Tucker, service tech, master onsite wastewater pumper and installer, master plumber, journeyman licensed electrician, HVAC tech. Business...

Do you accept Bitcoin? Probably not. Few septic services companies take groundbreaking forms of currency, and that’s OK. However, customers do expect various payment options. If...

There is a thing called “imposter syndrome.” It’s a persistent fear that you aren’t the expert everyone says you are. It’s the...

How serious is labor and material management to your business? Serious enough to have a better process in place to account for...

A lot changed in 2020. But one of the things that remained constant is the need for a well-optimized, high-converting website. How does...

It used to be that the only advertising methods for septic services businesses were local newspaper slots, radio commercials, or, if you...

Imagine this scenario: A septic pumper named Charlie runs a successful business in his hometown. Everything operates smoothly until Charlie passes away...

When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the...

When you first started your business, you glimpsed a future you felt confident pursuing. Maybe you had a dream so big you’d...

Jim Curoso may be the sole owner of Curoso Plumbing in Santa Rosa, California. But for several years after he took ownership...

If you own or manage a septic services business — or hope to someday — sometimes it’s hard not to get caught...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

When we meet, there is nothing us tradespeople talk about more than second-rate firms that undercut the prices on their services. It...