Business & Technology

Well, it finally happened. After years of hearing pumpers joke around about the ultimate way to punish customers who don’t want to...

Right now, we’re in the middle of a labor shortage. With more jobs than workers, companies are increasingly willing to hire anyone...

I had a discussion recently with a customer who was at a loss as he had received a request for a proposal...

For many consumers, reading online reviews is now an ingrained step in their buying and hiring processes. Although home service businesses have...

There are two parts to a septic services or plumbing organization — the business office and the field staff. Each area is important and...

Have you ever dreaded having a conversation with an employee who wasn’t meeting performance expectations? If so, you are not alone. Most managers would agree...

It’s common knowledge in marketing circles that it’s much less expensive to retain existing customers than it is to attract new ones....

“I always seem to get customer complaints about how much I charge them for the work I do. My vendors say they...

Big Data is critical to business success because it provides important insights and information. Large enterprises use sophisticated systems to track data...

Business valuations are an important tool for owners of privately held companies. For example, if you are doing sophisticated tax planning, buying...

Few businesses truly understand the actual profits generated by individual sales. Most metrics for sales effectiveness are monitored by reviewing top-line revenue...

Business leaders must be prepared for some employee turnover. Sooner or later, you’re bound to have an employee who leaves the company,...

A while back I received a phone call from an employee at a pumping company that I won’t identify for reasons that...

The complexities of operating a business can leave you scratching your head. As ideas churn in your mind for new equipment, business...

Jeff Bezos founded Amazon in 1994. Today he’s one of the richest people in the world. But while Amazon is undeniably a...

Chances are good that you’re hiring. Part of the reason positions are so hard to fill in the septic services industry is...

Everyone has a story about his or her most difficult customer. Rick Wilcockson, owner of Accurate Septic & Well Inspections in Troy, Missouri,...