You've heard the phrase, “time is money.” For pumpers, that is often true in a very literal way. They can only serve as many customers as they have appointments in a day. That is the limit of a service-based business and the reason I bet you have watched employees “waste time” and gotten frustrated. But have you ever stopped to wonder if you are wasting their time, too?
Productivity is the art of getting more done with fewer resources. We all like to think we are productive. We all like to think we run a tight ship. Or at least control
