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While having dinner with my parents, my dad excused himself to say hello to a former colleague. As he left the table,...

To add some customer service pizzazz, owner Jeff Field had this 2008 Sterling Acterra built by V & H Trucks, utilizing a...

Bio-Microbics Receives Exporter of the Year Award Bio-Microbics Inc. received the 2009 Exporter of the Year award in the environmental category from...

The Comfort Elite Platinum Edition restroom trailer from Wells Cargo COG is designed for customers who want to add a touch of...

Caustic household products and pharmaceuticals can stress septic systems, and may even cause the die-off of beneficial bacteria. And while there’s no...

Question:I am a treatment plant engineer in Connecticut, and I am interested in the role tank insulation plays on septic system effectiveness....

WASHINGTONCowlitz County commissioners proposed septic rules that clarify what is allowed during design and construction, and makes inspection criteria consistent. The rules...

Earlier this year, the New Hampshire Department of Environmental Services released a group of short videos tailored to homeowners, haulers and municipalities,...

When you visit Zaring Septic & Drain Service’s Web site, you are immediately greeted by the company’s brand promise: “At Zaring Septic...

To generate word-of-mouth referrals and build customer loyalty, it pays to save money for clients. Olson’s Sewer Service Inc. does just that...

There’s nothing like a little one-on-one visit to build trust and credibility with your customers, and pumpers know this better than most...

Question:I have a customer with an RV park feeding a 15,000-gallon septic tank. The smell from this system is terrible. Over the...

Our fourth annual Waste Treatment Symposium, Oct. 9-10, in Orlando, Fla., attracted 120 folks from as far away as Oregon, California, and...

If your business terminates an employee, that person may be entitled to unemployment benefits. Each state has its own program and rules,...

The days of a pump-and-run business strategy are over for the majority of septic service contractors. Profit- and customer service-minded pumpers are...

A neatly uniformed service technician emerges from a sparkling clean, late-model truck that just pulled up to a customer’s home. In an...

When Mike Ink took the family pumping business over from his father, Robert, in 2005, he decided to refurbish the company’s 1988...

Good customer service is half the battle to building a successful business. It’s an obvious point, but one that can’t be repeated...