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February 2008 Issue of Pumper

‘It’s a Pride Thing’

‘It’s a Pride Thing’

2007 Classy Truck contest winner stresses that a good-looking rig reflects a well-run business.
FMI Service Trailer

FMI Service Trailer

Businesses that can’t afford a nicely outfitted service truck have another option from FMI Trucks Sales & Service.
NAWT Sponsors Pumper & Cleaner Expo Education Day Seminar Track

NAWT Sponsors Pumper & Cleaner Expo Education Day Seminar Track

The six seminars will help pumpers expand their businesses, understand current federal regulations and gain valuable tools for advancing the land application of biosolids.
What Happened to Loyalty?

What Happened to Loyalty?

Use these strategies to encourage your best customers to come back again and again.
Basic Training II: Mound Systems & Beyond

Basic Training II: Mound Systems & Beyond

A newly minted onsite system inspector gets more advice on how to work effectively with installers.
The Route to Profitability

The Route to Profitability

Workload and efficiency with ‘old-school’ practices will dictate when you adopt automated scheduling.
Prodding Deadbeats

Prodding Deadbeats

Consider your options when faced with a ‘tough customer’ who seems completely unwilling to pay.
Check Your Vacuum Relief Valve

Check Your Vacuum Relief Valve

Richard Davis sent in these photos of his 2000 GMC Topkick vacuum truck, which suffered a collapsed tank while performing emergency service.
Signature Service

Signature Service

Portable restroom with a backstage pass is covered with autographs of country music luminaries.
Weighty Issues

Weighty Issues

Posters want to know how heavy septage is, what drivers are paid and how to enhance customer education about onsite systems.
Old Name, New Ideas

Old Name, New Ideas

Fresh marketing tools and inventive disposal solutions build on a solid 60-year foundation for Michigan pumping firm.
Protecting Systems and Customer Base

Protecting Systems and Customer Base

Pennsylvania contractor turns to a maintenance contract program to ensure proper care of systems it installs, as well as to lock in long-term profits.
The Buck Stops Here

The Buck Stops Here

The thrill of calling the shots draws entrepreneurial Oregon couple into septic service ownership as a second career.
North Carolina Bill Would Have Required Two Technicians per Truck on Some Jobs

North Carolina Bill Would Have Required Two Technicians per Truck on Some Jobs

Association’s rapid action in the state legislature delayed a decision on an amendment to a bill that pumpers opposed.
Can We Talk?

Can We Talk?

Bosses who say they want honest feedback should look for ways to get employees to open up ... and then listen to what the workers have to say.
Kenny Comes to America

Kenny Comes to America

Australian film focusing on an upbeat portable sanitation worker will debut during the Pumper & Cleaner Expo.
News From the Industry

News From the Industry

J&J Chemical Expands National Sales Team; Obituary: ?Jack Hoskins Sr. Founded Bay State Truck & Trailer; AlturnaMats Acquires Mobile Matts; JAG Names Senecal Director of Customer Development; Werts Promotes Anderson to Tank Truck Division Manager; Ditch Witch Redesigns Web Site; and Federal Signal Opens Long Beach Solutions Center.