Inside the February 2008 Issue of Pumper
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‘It’s a Pride Thing’
Cover Story
2007 Classy Truck contest winner stresses that a good-looking rig reflects a well-run business.
News From the Industry
Industry News
J&J Chemical Expands National Sales Team; Obituary: ?Jack Hoskins Sr. Founded Bay State Truck & Trailer; AlturnaMats Acquires Mobile Matts; JAG Names Senecal Director of Customer Development; Werts Promotes Anderson to Tank Truck Division Manager; Ditch Witch Redesigns Web Site; and Federal Signal Opens Long Beach Solutions Center.
Kenny Comes to America
Special Feature
Australian film focusing on an upbeat portable sanitation worker will debut during the Pumper & Cleaner Expo.
Can We Talk?
Building the Business
Bosses who say they want honest feedback should look for ways to get employees to open up ... and then listen to what the workers have to say.
North Carolina Bill Would Have Required Two Technicians per Truck on Some Jobs
Rules and Regs
Association’s rapid action in the state legislature delayed a decision on an amendment to a bill that pumpers opposed.
The Buck Stops Here
Profile
The thrill of calling the shots draws entrepreneurial Oregon couple into septic service ownership as a second career.
Protecting Systems and Customer Base
Interview
Pennsylvania contractor turns to a maintenance contract program to ensure proper care of systems it installs, as well as to lock in long-term profits.
Old Name, New Ideas
Profile
Fresh marketing tools and inventive disposal solutions build on a solid 60-year foundation for Michigan pumping firm.
Weighty Issues
Overheard Online
Posters want to know how heavy septage is, what drivers are paid and how to enhance customer education about onsite systems.
Signature Service
Lighter Side
Portable restroom with a backstage pass is covered with autographs of country music luminaries.
Check Your Vacuum Relief Valve
Special Feature
Richard Davis sent in these photos of his 2000 GMC Topkick vacuum truck, which suffered a collapsed tank while performing emergency service.
Prodding Deadbeats
Money Manager
Consider your options when faced with a ‘tough customer’ who seems completely unwilling to pay.
The Route to Profitability
Reader Pipelines
Workload and efficiency with ‘old-school’ practices will dictate when you adopt automated scheduling.
Basic Training II: Mound Systems & Beyond
Septic System Answer Man
A newly minted onsite system inspector gets more advice on how to work effectively with installers.
What Happened to Loyalty?
Special Feature
Use these strategies to encourage your best customers to come back again and again.
NAWT Sponsors Pumper & Cleaner Expo Education Day Seminar Track
NAWT
The six seminars will help pumpers expand their businesses, understand current federal regulations and gain valuable tools for advancing the land application of biosolids.
FMI Service Trailer
Product Spotlight
Businesses that can’t afford a nicely outfitted service truck have another option from FMI Trucks Sales & Service.