Since 2003, septic pumper Jeff Rachlin has offered customers maintenance agreements to cover routine system care and warranties to cover systems over time.Rachlin operates OnSite Management Inc. in West Chester, Pa. He and two business partners, Bud Baroni and Derald Hay, design, install, pump, monitor, maintain and service all types of septic systems. The company with nine employees covers four counties in southeastern Pennsylvania. OnSite Management has developed a complete set of maintenance contracts for its septic business. The agreements are targeted to new customers upon OnSite’s installation of a system, but they’re also made available to owners of an
