Years before I got there, when the book production plant was relatively small, a line employee made a mistake that cost the...
Business & Technology
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Editorial
Bidets, Vacation Rentals Pumping and the Cost of Pumping
This month we explore three very different topics in the mish-mosh of news that I like to call the Editor’s Mailbag. I...
Editorial
Treating People Right, Diversifying Into Grease Service Are Keys to Success for Florida’s Brian’s Septic Service
Brian Miller took a calculated risk when he decided to leave his father’s septic pumping company and establish Brian’s Septic Services back...
Editorial
Industry News - March 2023
FMC welcomes Andy Pridgeon as new VP
FMC Advisors welcomes Andy Pridgeon as vice president of business development. Pridgeon brings skills in process development...
Editorial
Goats on the Drainfield and Other Odd Encounters
Name and title or job description: Chris Chapman, owner
Business name and location: Show Me Soils, Lonedell/St. Clair, MissouriServices we offer: Onsite soil...
Online Exclusives
Jobber Expands Free Educational Resources for Contractors
Jobber, a leading provider of operations management software for home-service businesses, recently announced the availability of three new YouTube Series: “Ask a...
Online Exclusives
How to Increase Loyalty and Retain Long-Term Customers
The goal of home-service companies is to get the phone to ring. We can calculate the cost to get the phone to...
Online Exclusives
6 Ways Texting Will Benefit Your Portable Restrooms Business
Portable restrooms are a must for any large gathering, such as festivals, construction sites and outdoor sports contests. But events can be...
Online Exclusives
Secrets for Recruiting and Retaining Top Talent
Even though jobless claims started ticking up this summer, the U.S. unemployment rate remained well below 4% while millions of open positions...
Online Exclusives
How to Avoid Penalties When Using AI for Marketing Content
We are seeing AI technology appear in more areas of our everyday lives.Self-driving cars are getting more attention. Our phones can respond...
Online Exclusives
Ethics in the Septic System Industry
Moving into a new year gives you the opportunity to think back on the work you have done and new opportunities to...
Online Exclusives
Why You Should Prioritize Employee Retention
To understand why you should prioritize employee retention, you only need to look at the numbers. The United States has lost six...
Online Exclusives
How to Get Customer Reviews in Real Time
There’s no question that online customer reviews should be an essential part of any pumper or plumber's marketing efforts. In fact, experts...
Online Exclusives
Improve Your Vendor Relations With These Tips
One of the most important parts of running a septic services company is finding a good vendor who can supply you with...
Online Exclusives
Lady Pumpers Get the Job Done for Indiana's Lappin Septic Service
Company owner Ben Lappin’s girlfriend, Mackenzie Stephenson, rode with him and worked as his helper for about four years before working full...
Editorial
North Dakota Expects a Long-Overdue Septic Code Rewrite
In Snapshot, we talk to a member of a state, provincial or national trade association in the decentralized wastewater industry. This time...
Editorial
My Name is Earl
As a water sports enthusiast, Gavin Earl had an ideal job running water activities — fishing and boat charters, kayaking trips, sailing...














