Jeff Logan describes his office staff as the heartbeat of his business. From making the pivotal first contact with a customer to arranging a work schedule, dispatching the fleet and handling the money, a smooth-operating office staff is essential to a plumbing company’s success.“We couldn’t do it without them. We wouldn’t want to do it without them,” says Logan, owner of Scenic City Plumbing in Hixson, Tennessee.Logan remembers his early years in the plumbing business, when he didn’t have the support of an office staff. “When I started out in 1987, it was just me and a checkbook
