An upset customer calls to complain about a product or service, and you’re completely caught off guard. Do you fly off the handle right along with him? Or do you respond in a calm, thoughtful way that salvages and even strengthens your relationship? A high-pressure scenario doesn’t have to blow your business relationship sky-high — in fact, you can use it as an opportunity to truly connect with your client and keep him around for the long haul.Conflict is a normal part of business and we all need to learn how to deal with it the right way. Some customers
