There’s nothing like a little one-on-one visit to build trust and credibility with your customers, and pumpers know this better than most service providers. But everyone takes a slightly different approach to educating homeowners about their septic systems, as these operators share: Joe Walton of Agree Septic Service, Bremen, Ohio, doesn’t just care about homeowner septic system education: He’s an evangelist. After more than a decade pumping systems in and around his small bedroom community on the southeast side of Columbus, Ohio, he knows how to make his customers care, too.“I initiate the conversation, both when people call and again
