Entries Tagged Homeowner

I recently received photos from a homeowner in Boulder County, Colo., showing the effects of a series of catastrophic flash floods that...

In part one of this series, we discussed ways to enhance a client’s perception of value and dignity of the onsite installer....

There’s a lot of industry humor in the onsite line of work. The one that I like best is, “The more it...

A solid relationship and good communication with a homeowner are vital to proper system operation and maintenance. Client relationships are important in...

A few years ago I was involved in a class where we visited several houses that had various media filters as a...

A colleague and I were called to a home years ago where sewage was backing up into the basement. We investigated the...

Land surveying is a pretty black-and-white business. At its simplest definition, a land surveyor’s job is to locate the precise line that...

Whether you install, inspect or pump, you’ve likely run into the some of the same homeowner questions time and again. Your success...

Proper septic system care and maintenance is vital to protecting public health and preserving valuable water resources. During the first-ever SepticSmart Week,...

When I talk with homeowners that have had recent experiences with installers or service providers, many often wonder if they were charged...

Providing septic system owners with the necessary information on proper system care and water usage constraints is one of the most important...

For the past few months we have gone through a series of troubleshooting issues from the service provider’s perspective. A question I...

Two decades ago when I was new to the septic pumping business, I knew I wanted to grow the company. I just...

As an installer, you play an important role when it comes to educating homeowners about the onsite system. There is a significant...