Troubleshooting: Educate the Homeowner

A solid relationship and good communication with a homeowner are vital to proper system operation and maintenance. Client relationships are important in any service profession, but especially in the onsite industry. Discuss water use habits and regular in-home activities with the homeowner so you have all the necessary information when you need to troubleshoot a problem. This will also help you define the terms and frequency of a maintenance agreement and avoid future surprises.Online resources can help ensure you ask the right questions. The University of Minnesota website includes a homeowner checklist that guides you through a series of questions