The effects of a natural disaster are devastating, and survivors are often left with one basic question: Where will I live now?
Disaster...
Entries Tagged Customer Relations
Online Exclusives
Customer Follow-Up Crucial to Avoid Wasted Business Opportunities
Hey, did you hear that? The sound of new business circling the bowl and getting ready to go right down with a...
Online Exclusives
Managing Customer Expectations: Make Your Onsite Customers Happy in Advance
Your customer just spent the last 25 years perfecting their landscaping, spending thousands of dollars and hundreds of hours working on every...
Online Exclusives
Understand the Connection Between Emotions and Consumer Choices
It is no secret in the financial industry that sentiment plays a huge part in whether customers will invest or not. In...
Editorial
Is Your Crew Suffering From Service Fatigue?
Does it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in charge of...
Online Exclusives
Make Sure Reality Meets Customer Expectations
Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business.
My family recently went...
Online Exclusives
How to Increase Loyalty and Retain Long-Term Customers
The goal of home-service companies is to get the phone to ring. We can calculate the cost to get the phone to...
Online Exclusives
Ethics in the Septic System Industry
Moving into a new year gives you the opportunity to think back on the work you have done and new opportunities to...













