Laurie Guest, CSP, CPAE, is a speaker and author working on her third customer service book on the topic of service fatigue. Visit www.laurieguest.com.
Does it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in charge of leading others and the faster you train teams and build energy, the quicker it seems to fade? Are you a business owner feeling hopeless about the never-ending needs of...
