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Handwritten notes, old-fashioned courtesy and a clean appearance will go a long way to the constant callbacks that will drive your revenues higher.

In the digital age, it’s critical your wastewater business has easy access to important records. But which records should you keep, and for how long?

Not content to focus strictly on septic pumping in a crowded marketplace, Ohio’s Chuck Lang Jr. is constantly on the lookout to add services, from grease traps and oil collection to vinyl truck wraps.

Without a pension or a hefty 401(k) savings plan, many pumpers rely on the sale of their business to enjoy their golden years.

Not in Tennessee, where state officials are digitizing the vast majority of county onsite records and making them available to anyone on a searchable database.

Follow these design, maintenance and recovery tips to avert disaster when a customer’s onsite system goes underwater.

Focus on the needs of your business and seek an expert inspection when heading out to buy a pre-owned vacuum truck.

Nebraska’s Tony Mendes believes state and national trade associations must follow new technologies to help the environment and enhance professionalism.

Beltz Septic & Portable Toilets, Newberry, Florida.

Your job gets a lot harder without returning customers, so staying in touch with previous clients is a no-brainer

Chuck Lang Jr. of Chuck's Septic Tank, Sewer & Drain Cleaning says jetter reliability is crucial for customer service

Continuing to learn and understand every facet of your business will make you a better, more successful business owner