Drake and Cindy Whitney operate Cowboy Septic and Straight Flush Rentals from their farm in Airdrie, Alberta, about 25 miles north of...
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Rodeo Star Turned Pumper Finds Name Recognition Only Takes You So Far
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Financing Solution Helps Industrial Vacuum Truck Startup Gain Foothold
Problem: The owners of startup company BG Industrial in Rock Hill, South Carolina, needed to purchase equipment, but finding a lender wasn’t...
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Three Traits to Keep an Eye Out for When You're Hiring
When hiring septic service personnel, most business owners look for skills or experience during the hiring process.
These are critical and important things...
Editorial
Do You Offer Employee Incentives for Finding New Business?
“They want us to give great service, but they reduce our bonus if our calls go longer than three minutes. I’m not...
Editorial
Cowboy Septic Knows Business Is Sometimes a Rodeo
Drake and Cindy Whitney own Cowboy Septic, a single-truck septic pumping business in Airdrie, Alberta, a 30-minute drive north of Calgary. The...
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Looking at the Bad Side of Private Equity
Private Equity is making quite a buzz in the trade industry. I can hardly go a day without it being brought up...
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Key Compliance Measures for Your Customer Relationship Management System
Customer relationship management (CRM) systems are an integral part of many businesses, allowing companies to effectively collect, organize, access and share data...
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7 Ways to Honor Veteran Employees This Veterans Day
Statistically you probably already have a military veteran on staff, and there are many reasons to hire veterans if you haven’t already,...
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5 Ways to Use Social Media to Attract the Next Generation of Workers
The construction industry is facing a workforce shortage, and companies are increasingly recognizing the need to attract young, skilled workers to fill...
Editorial
6 Strategies to Motivate the Unmotivated Employee
When Mary started with the company, she was enthusiastic, energetic and consistently the top salesperson on the team. She got along well...
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Ramp Up Employee Benefits to Keep Everyone Happy
Cary Zeschke, owner of Zeschke Septic Cleaning in Bloomington, Illinois, admits he’s been lucky regarding employees. But he also works at it....
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Keep Calm and Pump On: Turning Customer Complaints into Positive Experiences
Handling challenging customers is all in a day’s work, but it doesn’t have to drain your energy. Try these tips to make...
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Incorporating Customer Feedback Into Business Operations
Customers are at the heart of your business. If they are not happy or you are not effectively meeting their needs, it...
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The Best Scheduling Tools in the Game: What to Look For
Keeping your pumping business running smoothly requires efficient scheduling to manage job sites, trucks, and customer needs. Choosing the right tool can...
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Top Investment Appraisal Techniques for Your Business
In the utility contractor industry, making well-informed investment decisions is crucial for business growth and long-term success.
Whether it’s expanding operations, upgrading equipment...
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Former Teacher Continues Instructing as Owner of Esch’s Septic
Jason Spangle jumped from a career as an elementary school teacher in Mio, Michigan, to the owner and president of Esch’s Septic...
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Business Development Resources Marks 20 Years of Profit Launch Workshops
Business Development Resources (BDR), a training and business coaching authority for home services professionals, is celebrating the 20th anniversary of Profit Launch,...