Editorial Articles

From the first time he jumped in his dad’s vacuum truck at age 12, Bob Storms has been living his dream job

How often do you attend the Pumper & Cleaner Expo, and what keeps you coming back?

Start your year with a marketing push that will help add loyal customers, even in a challenging economy

In-house Training Opportunities Improve Customer Service

A troubled period in the stock market is no time for rash decisions. The basic rules of sound, long-term investing apply now more than ever.

Extra customer service touches are usually appreciated, but you need to know how to execute them with care

In the November 2008 issue of Pumper, we included the first Big 10 Pumper Survey and asked readers to go online and answer a short list of questions about their businesses.

In his spare time, pumper Robb Barnes produces healthy eggs and beef in western Oregon

Seminars during the 2009 Pumper & Cleaner Expo focus on septage disposal, private treatment plant business plans and other topics of interest for liquid waste professionals

Welcome to the dream garage for pumping professionals. C’mon in and check out some of the best-looking vacuum trucks rolling the roads of America.

Ergonomics should play a role in choosing the right hand tool for the work you’ll perform with it

A longtime Minnesota pumper shares the design he favors for impact probes and manhole covers

The Panhandle District Board of Health approved stricter onsite rules for northern Idaho.

Montana’s Andersen Sewer Service augments regular septic pumping work with lucrative forest fire water service

Family, close friends work together to achieve customer service goals and build on the success of an old-line Vermont business

Do you prefer backflushing or a mechanical agitator to eliminate a rock-solid scum layer in septic tanks?

A poster wants to add another parking brake to his service rig as added insurance while stopped and pumping on a grade

The National Association of Wastewater Transporters doesn’t have the resources to become involved in every state and local legislative fight, but we want to respond to concerns arising from them.

December is a good time to get a handle on the year’s expenses and income, and to make decisions that can affect your tax liability