Dick was ready to pull his hair out. Transferred from the corporate headquarters to a small, out-of-state location, he had done everything he knew to establish trust and build credibility, but nothing seemed to work. Nine months in, he still sensed suspicion and guardedness whenever he walked the shop floor, and business results were lagging. Finally, he turned to a trusted member of his team for advice and was dumfounded by the response: “Change your license plates.”Every day the employees saw Dick’s car in the lot with license plates from his previous state. They assumed he was a short-timer who
