Raymond Harris believes he must think outside the box to prosper as a solo septic service operator. Pumping is a difficult business, and Harris makes some — let’s call them unconventional choices — to succeed: Among them, he refuses to excavate septic tank lids, hand-paints his vacuum trucks, directly asks customers to post online reviews of his work, and sometimes makes an unheard of 250-mile round trip to dispose of septage.
All these moves are made to put more money in his wallet at day’s end. And they all bear some explanation from the unorthodox owner of Sunshine Septic in Springfield,
