Office Technology and Software

New technology can help pumping contractors streamline billing, fleet management and routing. Here are several billing, fleet management, routing, insurance and financing products and services that will help save time and money.
Office Technology and Software
Call monitoring software

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New technology can help pumping contractors streamline billing, fleet management and routing. Here are several billing, fleet management, routing, insurance and financing products and services that will help save time and money.


  Online web access

With TAC Online Web Access from Clear Computing, customers and company staff can access selected company information online. The program offers customers and staff access from a Web browser on any device, anywhere, to view, edit or add selected information. On, sales staff can edit and add notes and work orders. With, drivers see route and work order information and can update an order status. On, drivers see stops, units, quantities, etc., for service routes, including status updates and customer service completions. On, customers can view work orders and service history, scheduled service, balances and payments. With, company staff can look up information on customers, locations, scheduled service, work orders, invoices and payments. 888/332-5327;

  One-touch billing technology

The iButton technology from EZTrakR Systems tracks every service, delivery or pickup completed for each unit. It allows technicians to quickly access customer history to see when a driver was on site to verify billing discrepancies. The bundled software system offers service validation, route optimization, inventory control, missed service reports and employee productivity. It also offers a simplified one-touch billing process integrating with QuickBooks for easy and automated invoicing, including 28-day, advance or arrears, and monthly billing options to satisfy any customer request. It includes different rates, delivery and pickup fees, damage waivers and other miscellaneous fees itemized on each invoice. 866/529-1938;

  Billing management system

The Summit Service System, Version 5, from Ritam Technologies, has been updated with a slicker look and feel, easier job management, and built-in reminders and auto-repeat features, letting users retain business that would previously get lost. With one-click text message reminders, tasks are better organized and may be communicated to the field with smartphone and tablet device dispatch management, including iPhone and iPad. Credit cards can be swiped in the field or processed in the office. The flexible computer setup includes cloud-based remote solutions, local area network or single PC with optional home access. Choose monthly pricing or one-time licensing with optional continuity plan. 800/662-8471;

Fleet Management

  Call monitoring software

CallSource software can monitor every inbound call to track the number of potential buyers that don’t receive appointments. It can send an alert via email and text to the business to notify them of a missed opportunity within an hour. The alerts include the caller’s phone number, name of the call handler and actual recording of the conversation, offering built-in accountability. 866/939-3079;

  Business management program

FoundOPS allows business owners to keep track of all client information and service history, and create service schedules. Users can dispatch their team by dragging and dropping jobs, or let the program’s routing algorithm figure out the most efficient routes. The program can wirelessly send job information and updates to field technicians’ smartphones or tablets. Technicians can also get turn-by-turn directions, access client information and then record a service report. Meanwhile, business owners can keep tabs on their progress and GPS location. Once the job is completed, an invoice is automatically created in the company’s QuickBooks account, with all billing information already filled in. The system is securely hosted in Microsoft’s Cloud, meaning that all users need is a Mac computer or PC with Web access. 765/688-0006;

  GPS fleet tracking software

Manageit from Ituran USA is designed for fleet managing and dispatchers, and contains instant and accurate GPS fleet tracking, personalized reporting, recovery services, geofencing technology, real-time notifications via email/SMS, landmark report, Driver ID capabilities and PTO alerts, along with other features. The software provides customers with 24/7/365 live recovery assistance for both emergency and technical support. 866/543-5433;

  GPS tracking device

The VT310 from Meitrack USA is a GPS tracker with five discrete inputs and outputs, and two analog ports. Among its features, the VT310 tracks vehicle window status, door status, engine status, temperature and tank fuel level, and is widely used in truck tracking applications. It features a 4 MB logger, motion sensor and backup battery. It allows technicians to track on demand or by time interval. It has an internal 4 MB memory for logging, a tremble sensor and alarms for SOS, geofence, GPS blind area, low battery, speeding and external power cut. 626/448-8785;

  Fuel management software

Fuel management software from NexTraq includes free integration with the Universal Premium FleetCard MasterCard, as well as fuel reports including fuel slippage, fuel efficiency and International Fuel Tax Agreement to better track fleet fuel spending and usage. It provides a full range of features to improve efficiencies, reduce waste, account for fuel purchases and improve buying behavior. Alerts can be set to eliminate wasteful practices such as excessive speeding and idling. Vehicle maintenance reporting ensures optimal fleet care and fuel efficiency. The driver safety scorecard report ensures fuel-efficient driving behaviors, and efficient route planning cuts down on mileage. 800/724-5261;

  Barcode scanning software

Barcode Scanning Software from Street Eagle GPS provides fleet owners and operators the ability to manage assets and equipment in the field. By integrating with wireless barcode scanners from Motorola, the software transmits all scanned information in real time. The driver quickly scans the barcode on each asset when servicing, delivering or picking up. Managers track assets in the field, with each scan providing location, date/time and service verification. The software provides the actual location of each vehicle/asset and tracks pickup, delivery and servicing of mobile assets. Managers can verify that all assigned assets were serviced on the most optimized route for fuel and time savings. Automated and printable reports ensure proof of service for customers and efficient inventory management to schedule deliveries, prevent loss and allocate resources. 301/866-1990;

  Organizational software

The PortaTracker program from Tracker Solutions provides customer information, including site and mailing address, phone number and history on one navigational page. The calendar feature enables users to schedule drop-offs, pickups and service as well as view each day’s schedule by service or area. Dispatches can be added to each day’s schedule. Driver, truck number and jobs are entered from a drop-down list. A reference sheet, featuring directions, number and type of units, as well as address and phone number, can be printed out for the driver or office staff. The program also can create invoices and service reminders, and tracks credit and delinquent customers. 866/834-1551;

  GPS tracking device

The AT-X5 live GPS tracking device from US Fleet Tracking is compact, discreet and easy to install. It assures turn-by-turn monitoring of mobile assets, and features 5- and 10-second tracking, historical playback and virtual fences. It comes standard with weather overlay and traffic features for safety and efficiency, plus the ability to create and edit up to 20 different logs while in the field. The Web-based system is compatible with every mobile platform. 405/749-1105;

  Complete operational software

Evolution software from WennSoft delivers asset management, maintenance agreements, simple and segmented work orders, field service, advanced dispatching and scheduling, mobile solutions for field technicians, quotes, purchasing and invoicing, and includes Microsoft Dynamics CRM. It can operate as a stand-alone solution, or integrate with Microsoft Dynamics ERP products or other business application software and services. It accurately tracks all tools, equipment and assets to promote efficiency throughout a company. 888/936-6763;

Routing Software

  Routing optimization software

The routing optimization feature in RouteOptix software provides a benchmark for how route time can be improved and compared against routes prior to running. Detailed route profitability information, including prorated revenue, service revenue, disposal cost, disposal revenue, driver cost, fuel cost and vehicle costs are captured, giving a clear picture of overall profit on each route. Integration to NexTraq, a GPS/fleet tracking company, offers customers an enhanced paperless routing solution by uploading routes directly from the software application to a Garmin portable navigation device in the driver’s vehicle. When calls are completed, a live date and time stamp is provided, which feeds production statistics and reporting information for management. 866/926-7849;


  Contractors insurance program

The Septic Contractors Insurance Program from The Hartford provides coverage for installation, design, service, repair and pumping contractors, inspection service contractors and portable restroom rental companies. Coverage includes design and installation errors and omissions, septic inspection service errors and omissions, and extra expense coverage for unintentional handling of hazardous waste. The program includes loss control services to help minimize and lower the frequency and severity of accidents particular to the septic industry, including slips and falls, collisions and vehicle overturns, and damage to business or customer property. Direct billing is offered through a total account billing system, with affordable payment options and an XactPAY workers compensation payroll billing option to help cash flow. 800/533-7824;

Leasing & Financing

  Residential septic and wastewater financing

Admirals Bank focuses on financing for the residential septic and wastewater industry, assisting homeowners with purchasing septic system installations, any necessary repairs, and city and town connections. It offers homeowners non-equity-based financing for up to $25,000 for residential septic and wastewater systems in the U.S. 401/248-7352;

  Vehicle financing and leasing program

The “A” Credit Tier Vehicle Financing and Leasing Program from Advantage Funding is designed to offer bank rate financing to new and existing well-qualified customers. For 16 years, Advantage Funding has serviced the commercial transportation and vocational truck industries with experienced specialists on staff. 866/392-1300;

  Commercial financing services

Oakmont Capital Services provides a variety of commercial financing products to clients in all 50 U.S. states and Canada. To complete most financing requests, clients submit a one-page credit application and an equipment quote. Requests of up to $300,000 can generally be approved within just a few hours. With scanned documents, the funding process can take less than one day. 877/701-2391;

  Capital loans and financing

Working capital loans and financing for new and used equipment are available from Priority Capital. Programs can be customized to meet specific business needs. Flexible financing is available. 800/761-2118;


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