Pumping professionals frequently talk to me about the challenge of maintaining the customer service values of a bygone time in today’s harried business environment. They say nothing replaces face-to-face contact with customers, on-time delivery of service and sharp-looking technicians and trucks when it comes to business retention.Can these old-school service practices survive in a new-technology world? Can all the computer software, communications gadgets and other technology products available be used to enhance, rather than detract from personal contact with your customers?The stories in this issue of Pumper go a long way to answering that question. And I argue the answer
