Careful personal attention to customer issues has driven the service Pete Couty provides from his pumping company in Newcastle, Wash. He will proudly tell you some loyal customers would rather stay in a motel than call anyone but him to fix an emergency backup.
That kind of customer loyalty has spurred growth for the small family business, Alberta Septic Systems, and forced Couty to consider how much he can grow the business – involving the younger generation of his family – and still ensure top customer care and preserve the good reputation he’s built over the years.
Like many small-scale pumping companies,
