We've all seen Olympic athletes or "American Idol" contestants anxiously await their scores from the judges. We, too, look for approval and ways to improve. As children, we'd watch our parents' faces when we stood on an elementary school stage. In business, we ask for comments on customer satisfaction surveys.
All are forms of feedback, and we watch for it and want it. Whether the feedback is good or bad, we want to know how we are doing. We use this information to determine how to respond or what to do next. It's
