At 5 feet tall, Crissy Glass may not look like your average septic pumper and portable restroom operator, but watch how the petite 24-year-old handles all the day-to-day business for Tom’s Sewer and Septic Service in McDonald, Ohio. Plus, learn what tool Tom’s invested in at the Water & Wastewater Equipment, Treatment & Transport (WWETT) show to streamline pumping jobs.

Ken Howard always looked forward to retirement. Then in 1997, after 28 years of running a trash-hauling business in South Carolina’s Upcountry, he sold out and it was time to relax and enjoy life.

Tune in as Pumper Editor Jim Kneiszel speaks with pumper Doug Hurrelbrink, owner of Austin’s Pumping Service in Strafford, Mo.

Clean, convenient, and providing spiffs like holiday bonus gallons and cold drinks in the summer, a Michigan septage receiving station has become a model for the industry.

Septic and grease pumper Shon Steele has some advice for old-school liquid waste haulers who want their children to keep the business in the family for another generation: Be open-minded and listen thoughtfully to your son’s or daughter’s strategies