Mike and Patti Mutchler of A-1 Septic Tank Cleaning discuss the efforts they make to educate customers, their pride in the work, and the tool Mike can’t be without in order to do a thorough job at every pumpout.

Terry Smith, owner of Smitty’s Septic Service, took a slow and calculated approach to growing his pumping business.

Marlin Wastewater Services has seen some big changes in the past year. In this video, co-owner Jeff Kerr demonstrates two new technology time-savers the company is using to make each job a lot easier.

Jon Errico of A & C Septic has made it a priority to be courteous, professional and always accessible to their customers. He knows when a business grows by word-of-mouth, it’s important to get to know his customers, so they remember him and call him next time they need help. Errico also takes pride in his favorite truck, a 2006 Sterling built out by Pik Rite Inc., his go-to rig for daily septic and grease trap pumping.

If it’s happening in California now, the rest of the country should take notice. Prepare yourself by hearing one pumper’s perspective on changing laws and regulations.

Listen in as Sonny de la Rosa of Valley Plumbing and Septic Services (Rio Rico, Arizona) describes the importance of help he receives from his family, and how honest business practices benefit the community and the environment.

Follow along with Tom, Andrew and Dominick Caprioni has they get portable restrooms ready for special events and provide grease trap service for a local restaurant.

Listen in as Pumper Editor Jim Kneiszel speaks with Dale Nicholas about his 38 years in the industry and the challenges of managing a three-county territory. Nicholas also talks about equipment he’s bought at the show and another reason he returns year after year: all the great friends he’s made along the way.

Tune in as Pumper Editor Jim Kneiszel speaks with industry veteran Dwayne Siegmann, owner of Chem-Can Services Inc. in Enid, Okla. Siegmann talks about starting his business at the age of 21, and building it into a 3,000-restroom outfit. And find out what keeps bringing him back to the trade show year after year.

Tune in as Walt “Clay” Kucharski, owner of Walt Kucharski Septic Service Inc. tells you what it’s like to inherit a 54-year-old business from parents who long-resisted attempts to modernize operations.