Small Business Articles

Everyone is a potential client. That means it’s vital to build solid relationships with everyone from salespeople to homeowners to real estate...

The key to understanding why customers invest in your services is to stop talking at them. Instead, listen to what they’re saying....

We need portable restroom professionals! The PSAI normally provides education for the portable sanitation attendees — however, they have declined to participate...

“You can have everything in life you want, if you will just help enough other people get what they want.” These are...

You’ve been in the septic pumping business for decades, so your knowledge of best practices, safety measures and equipment buying is extensive....

Lots of folks tell me they read Pumper cover to cover. They say the magazine hangs around the office, where the crew...

Nobody likes to be fired, and very few of us enjoy firing others. Nevertheless, there are times in which this most definitive...

A study of five years of fleet management data by a telematics provider shows companies can be more efficient and serve customers...

If anyone knows about breaking into the portable restroom industry, it’s Jeff Wigley, past president of the Portable Sanitation Association International and...

Many companies are social media savvy, but social media marketing is still relatively new and unknown — and sufficiently time-consuming — that...

The Seattle City Council unanimously approved a $15 minimum wage — the highest big-city minimum wage in the U.S. — for workers...

Whether it’s volunteering, donating, supporting local sports teams or joining a community business organization, you need to be invested in your hometown....

Small business owners sometimes feel like they have to do it all. They feel compelled to devote every waking hour to handling...

Many small businesses are changing how they bundle employee benefits. Sick leave? Vacation? Personal time? It’s all a bit overwhelming. Many companies...