Small Business Articles

Maybe you have heard the term “community relations” and shrugged it off as a buzzword. Or maybe you see community relations management (CRM) as...

Over the years, I’ve had the privilege of meeting a number of pumpers who’ve attended 30 or more COLE Publishing trade shows,...

When I was a kid, the only person I could name who had a tattoo was Popeye the Sailor Man. Back then,...

Robb Barnes, owner of King’s Pumping Service in Dallas, Oregon, was a teacher (biology and health) and customer service manager before entering...

The education courses at the Water & Wastewater Equipment, Treatment & Transport Show may not be the most exciting part of the...

Small businesses need capital to grow; for any business to thrive, there are expenses that need to be paid, whether in the...

If your business is booming and you need to add staff, or you’ve had an employee resign, you face the challenge of...

Derek Pauling of Biffs Inc., a 55-employee portable restroom company in Shakopee, Minnesota, firmly believes that one of the best things the...

I’ve been working at Pumper magazine for well over two years now, but I’m definitely still learning things about the industry on...

Before Jon and Cheri Errico became sole owners of A & C Septic Services in 2011, Jon had five years of experience...

The NFL has 32 teams, not groups. Teams. All teams are groups, but not all groups are teams. Calling a group a...

All businesses need to take reasonable efforts to ensure the safety and physical well-being of their employees, but maintaining high standards of...

The Money Manager column last month explored how to best manage and improve cash flow.One thing that can take some of the...

Have you ever been caught off guard with a tough question from a customer?Perhaps you stumbled through and muttered something incoherent. You...