Tools That Work: Making Business More Efficient

At Best Septic Service in Westminster, Vermont, two tools that are largely invisible to customers contribute greatly to increased productivity and profitability, according to owner Jeff Ruggiero. The first is a business-management software program developed especially for septic system contractors by SAFE Software; the second is a SeeSnake pipeline inspection camera system from RIDGID.The company invested about $4,000 in custom-made SAFE software in 2011. The software offers multiple capabilities, ranging from emailing new work orders directly to a route driver’s smartphone and providing driving directions to job sites, to generating invoices and processing credit-card transactions.Ruggiero says fellow septic pumpers Brian