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The parent company of Guzzler Mfg. and Vactor Mfg., Federal Signal Corp., announced several leadership changes that will be going into effect...

Steve Huff is president of Steve Huff Plumbing in Kingsport, Tennessee, a company built on customer satisfaction. Founded in 1975, Huff was...

Q: I dread winter. Every time an arctic blast moves south the pipes freeze in one of my buildings. What method do...

Maybe you have heard the term “community relations” and shrugged it off as a buzzword. Or maybe you see community relations management (CRM) as...

Pumper Phil LaRoche and his wife, Kathy, operate LaRoche’s Sewer, Drain & Septic Services, a full-service septic company in Faribault, Minnesota, a...

Over the years, I’ve had the privilege of meeting a number of pumpers who’ve attended 30 or more COLE Publishing trade shows,...

Classy Truck Roundup: tricked-out trucksClassy Truck has been a popular feature in Pumper for years, but 2006 marked the start of an...

Septic service contractors who doubt whether expanded drain cleaning services can mesh well with their existing pumping operations would do well to...

The competition for the classiest truck to appear in Pumper gets fiercer all the time. And that’s no different for 2015, which...

Minnesota septic operators have had some struggles over the years disposing of waste. One problem was some treatment plants refused to accept...

The U.S. Environmental Protection Agency’s new Clean Water Act rules were blocked in August by a federal judge in North Dakota. The...

Frank was ex-Special Forces with a fine arts degree — an unusual mix in the world of business. He achieved a lot...

Trying to digest and implement business advice can be like trying to fill a squirt gun from a fire hose. There’s no...

As the owners of a Roto-Rooter franchise in Huntsville, Alabama, David and Deborra Byrd are dedicated to resolving customers’ issues of clogged...

QUESTION: Why do we worry about the phosphorus content in our septic system?ANSWER: This is another frequent question I receive. Phosphorus is...

The Kansas Small Flows Association (KSFA) has one prime objective for onsite professionals in the Sunflower State: providing education and training. With...

This feature in Pumper reports noteworthy conversations that take place at the Pumper Discussion Forum, an online forum for industry professionals found...

The compact, lightweight JM-1000 Mini-Jet from General Pipe Cleaners offers a great way to clear grease, sand and ice clogs – at...

You can help the judges at COLE Publishing choose the 2015 Classy Truck of the Year. And it’s easy to do. Simply...