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After a debut last fall in Milwaukee and a stop earlier this year in Dallas, dates have been set for the third...

Quality customer service often involves going above and beyond the call of duty, whether it’s taking the extra time to educate a...

Entrepreneurs place value on every single dollar they make — both through their core business competencies and through bonuses they earn on...

Satellite Industries’ Satellite Portable app Satellite Industries’ Satellite Portable app is designed for operators to calculate how many restrooms to place at special...

When family members own a business together, separating work from family is nearly impossible. While the brain should drive business decisions, emotions...

When was the last time you sat down with your biggest competitor and had a friendly conversation over coffee? Possibly never.Generally speaking,...

Gene and Kathy Morris found that adding a pipe inspection camera to their business earned them extra credibility with customers. But they...

As Gene Morris celebrates both his 55th birthday and the 25th anniversary of his company, Jarvis Septic & Drain, he’s beginning to...

It’s a common refrain pumpers hear from the public when it comes to land application of septage — not in my backyard!As...

Service diversification benefits many companies by generating multiple revenue streams and minimizing exposure to market downturns. But as Schulteis Pumping grew and...

If you’re grateful but don’t take the time tell anyone, does it count? Maybe, but it’s a bit like clapping with one...

The state that surrounds most of Chesapeake Bay, where struggles over water quality have occupied public attention for several years, may revive...

There’s a paradox at the heart of insurance: You have to buy it, but you hope you’ll never need to use it.If...

One of the nation’s most rural states has a new resource to teach septic system users and wastewater professionals about onsite technology.With...

We are moving into the height of the flying and biting insect season in my part of the world. So I thought...

In States Snapshot, we visit with a member of a state, provincial or national trade association in the decentralized wastewater industry. This...

Owner Jimmy Norwood refurbished a 2006 black, orange and silver Kenworth 335 with a 4,000-gallon aluminum tank and Jurop/Chandler 398 cfm pump....

Owner Shawn Carlton added a two-tone blue and metallic silver 2016 Kenworth T880 built out by Erickson Tank & Pump with a...

It’s difficult developing wastewater treatment plans for small- to medium-sized communities, where gravity sewers can be prohibitively expensive and traditional septic systems...