Editorial Are You Ready to Play Demons for Dollars? For some scary Halloween fun, walk through this financial house of horrors and see if your pumping business is performing like a dream or causing a nightmare. October 02, 2019
Editorial Keeping the Peace Is Critical to Preserving a Family Business Follow these five tips to ensure your company will survive and thrive into the next generation. October 02, 2019
Editorial These Determined Canadian Pumpers Have Been Caring for Their Customers for Nearly 70 Years Thomson’s Septic Tank Service has built a family tradition in Prince Edward Island based on providing good service, innovation and self-reliance. October 02, 2019
Editorial What’s the Best Toilet Paper for Septic Systems? Research shows tissues break up about the same in laboratory tests, but experience tells pumpers that’s not necessarily true. October 02, 2019
Editorial A Scratch-Built Septage-Spreading Project Boosts the Bottom Line for Ken Allen’s Septic Caston Lovely bought and cleared 50 acres of property to create a new land application program and to ensure his family company’s success for years to come. October 02, 2019
Editorial Customer Expectations Skyrocket When Renting a Restroom Trailer In exchange for a premium rental fee, your clients raise the bar on cleanliness and functionality of your equipment. Thorough routine maintenance is how you meet those demands. October 02, 2019
Editorial ‘We Are the Actual Boots on the Ground Protecting Groundwater in a Significant Way’ Saskatchewan wastewater contractors push the government to require system design and installation by certified professionals. October 01, 2019
Online Exclusives Angry, Irrational, and Empowered: Navigating Customer Service in the Internet Age Even if a customer’s complaint is largely unfounded, you have to tread carefully because of the power and visibility of an angry online review. Take some lessons from the author’s personal story. September 30, 2019