October 2020 Issue of Pumper

As Virginia’s Jamie Miller focused on diversification and cross-training, profits soared, the crew prospered and customers kept calling back.

‘With a well-trained professional organization of contractors and maintenance professionals, our industry can provide environmentally and socially responsible solutions to wastewater treatment.’

The top priorities are to stay safe while working in the field and educate customers about proper septic system care.

New York lawmakers want to eliminate income tax from septic grants.

The coronavirus has turned the business world on its ear. But there are ways to strengthen your wastewater company’s position in tough times.

Give that manager’s job to the best candidate, then take these steps to ensure everyone on your crew is happy with the outcome.

It’s not a good look when customers reach out to your Facebook page and see you haven’t promoted your company’s products or services in the past five years.