Travis Simet is fearless behind the wheel as he faces down the toughest winter conditions to provide quality service for his rural Wisconsin customers.

Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business.

Insurance companies say they miscalculated rising cost of repairs and jury awards and can no longer offer commercial coverage.

Onsite programming strikes a chord with upstate New York wastewater professionals interested in preserving a clean watershed.

While some good observations can be made in a full tank, every nook and cranny will be exposed if you pump it out first.

Plumbers and electricians only have one set of rules to follow. Joe Seiwert wonders why that can’t happen for the septic service industry.

Septic service professionals choose the right components to outfit vacuum trucks to make them easier to operate and comfortable. Here is an assortment of those accessories and components, along with several fully customizable trucks available.

As the busy season approaches, remember to show a sincere appreciation for front-line workers who keep the trucks moving and the vacuum pumps running.

Hurricane Hugo presented opportunities to serve his U.S. Virgin Islands neighbors. But Lew Henley continued to grow his island septic business for 30 years.