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If you want your business to outlast you, you’ll need to put a succession plan in place. But for any succession plan to...

So you finally hired a new employee. Do you have a training plan in place? Training is such a critical element that if...

Short-form videos have taken the digital marketing world by storm in recent years. Platforms like TikTok, Instagram and YouTube have paved the...

Customers can always expect a cheerful greeting when they call Harris & Sons Septic in Halifax, Virginia. Whether it’s the big personality...

I’m sure you’ve heard the phrase “There is no such thing as a stupid question, except the one that didn’t get asked.” Some...

Recognizing the impact of weather conditions on construction projects at the start of a new year is the best time to prepare...

Small-business owners have a natural interest in keeping their employees happy, productive and well-motivated. One of the best ways to accomplish these...

In the highly competitive residential plumbing and septic services market, superior technical skills alone aren’t enough to guarantee success. Today, effective communication, customer relationship...

Someone emailed me the other day and said, “I have a job that might be a good one for winter when you...

Every year there are news accounts of adults, children or pets falling into a collapsed septic tank, cesspool or seepage pit, causing...

Each day we make decisions that can affect our safety. It’s no secret that almost 90% of incidents are caused by unsafe...

During a recent conversation with a client, it became clear that there was a disconnect between what he thought was important and...

Tax season can be a grueling period for any small business owner, sapping time and resources that you could otherwise spend leading...

As the holiday season approaches, pumpers and other contractors have a unique opportunity to make an impact in their communities. The construction industry...

Ice, snow and freezing temperatures can add risk to all aspects of construction projects. Keep your people, your equipment, your site and...

In a perfect world, a contractor would be able to see whenever company technicians engage in risky driving behaviors, then coach them...

Some readers have asked whether they should be concerned about their systems ability to handle peak water-use events. Examples of large water-use...

Remember the good old days when the most common forms of cybersecurity threats involved getting an email from someone claiming to be...

In today's digital age, your company's online reputation matters more than ever. If you are guessing and not paying attention, that reputation can...