Reshaping an established business sometimes is like a remodeling project on an older home: Despite due diligence, the unexpected still happens. That’s what Darin Gross experienced in early 2020 after he bought Turner Sanitation, a septic service and portable restroom-rental business based in Lake Orion, Michigan, about 40 miles north of Detroit.
Gross was tested early on when the business, started in the late 1970s, caught fire just before he was about to close on the sale. About half the facility was destroyed, including the front office, which housed reams of valuable documents and records, he says.
“It put me
