Taking an established and successful pumping business to the next level can be a tall order, especially for a newcomer to the wastewater industry. But by emphasizing customer service and education — and adding a new specialty in septic system inspections — Shawn Carlton has accomplished just that at McNel Septic in Ravensdale, Washington.In the five years since Carlton bought McNel Septic from Vernell Stigen (who founded it in 1995), revenue at the company has increased approximately 45 percent, largely as a result of adding inspection services. And Carlton recently plowed profits back into the company by investing in a
