QUESTION: What factors determine maintenance or service frequency?ANSWER: During the Pumper and Cleaner Environmental Expo International last year, I moderated a roundtable discussion on maintenance contracts. If you have not participated in one of these sessions, I suggest you look at the 2013 Expo roundtables and participate. The discussions are wide-ranging, and everyone at the table left with some new ideas.One consistent question was: "If I offer maintenance contracts, how often do I need to visit the site and perform the service?" This led to much discussion about specific situations encountered by contractors at the table.Some of the key points
