Between 2006 and 2010, Grease Masters – founded by John and Pam Remstedt in suburban St. Louis – doubled its gross sales every year. Even during the worst economic recession on record.
“And we’re on pace to grow another 70 percent this year,” says John, who co-owns the company with his wife and a silent partner.
To achieve those results, the couple relies on a simple premise: Face-to-face contact with customers builds better relationships. And they combine the face time with an emphasis on using modern, well-maintained equipment and attracting and retaining experienced, service-oriented technicians.
Getting Personal
“People don’t want paper relationships based on
