Despite a challenging economy, Robert Dimmick is confident several things will always keep his business — Dimmick Wastewater Services in Randolph, Vt. — thriving like healthy bacteria in a well-maintained septic tank: great customer service, business diversity and willingness to embrace new waste-disposal technology.
“The key thing in our business is service, service, service,” says Dimmick, whose father, Russell, started the company as Central Vermont Septic Service in 1976. “We pick up new accounts every month. We’ve experienced 38 percent sales growth just this year alone, and we couldn’t do that if we didn’t provide great service.”
The best way to instill
