Like many couples running small septic service outfits, Brad and Kim Heath of Best Septic Tank Cleaning and Transport Inc. in Rosenberg, Texas, have come to a realization over the years: Staying small has its rewards. So does emphasizing customer service and sticking with what you do best.
Armed with this less-is-more approach and Brad Heath’s resourcefulness and problem-solving skills, the couple prefer to go it alone, operating without employees — even though they have more work than they can handle. They run a lean, scaled-down business that enables them to better control service quality and stay closely attuned to customers.
“If
